A: After evaluating customer feedback and administration processes, there was an opportunity to provide a more complete and straightforward warranty that aligned with the quality of our products. 

A: Dealers/Distributors or End-Users can register the warranty for the Standard (+) PLUS benefit.  

• The End-User e-mail and contact information must be submitted with the registration and not a dealer or distributor e-mail 

Product Registration will be available by visiting myproduct.(brand name).com or clicking on the Owner Support page, under Resources, for Eskridge, Auto Crane, or Ramsey Winch.  There will also be various links around the websites leading to this registration page. 

• The Owner Support page will be easy to access by scanning any one of the QR codes on all Ramsey Industries finished product or by going directly to www.(brand name).com/ownersupport. 

A: The best way to ensure speed and quality of service, and consistent administration, is with a customer centric registration system that allows Ramsey Industries to provide customer relevant information about their products and manage service information quickly and efficiently. 

A: Yes, they will create an account with their e-mail. They will not need a password.  Account creation will be managed using one-time password (OTPs) technology.  This will make it easier to click into the account using a verified link.  This does require a valid e-mail address that is accessible.  

A: This updated warranty of 18 months of Standard Warranty and 18 months of additional warranty with registration will only be available for products shipped after 1 March 2026. 

A: All claims will be submitted by your Dealer/Distributor through the digital portal.  For questions, please contact your nearest servicing Dealer/Distributor for more information.

A: Ramsey Industries does not sell or share customer information with unaffiliated third parties and will only share necessary customer information with our local servicing Dealers/Distributors for follow up and support.  By registering, you agree to your local dealer contacting you about additional products or services.  You cannot restrict the sharing of your information where it is necessary to perform services on your behalf.  To learn more about our privacy policies, please visit – Privacy Policy | Ramsey Industries